WSC - Water Specialties Company

The WSC App is for Water Specialties customers. Non-customers can access the App as an unregistered user, which will give them access to view product information but without pricing or access to any additional content or tools. Specifically, customer contacts that are listed under a customer’s account in our database can register to use the App.

Yes! The WSC App is specifically designed to give users the best experience possible while accessing WSC's products, content, and digital tools on a smartphone or tablet. Additionally, only App users with an existing WSC account will be able to see pricing and place orders.

You should use the website when you are working from a desktop or laptop computer. Whenever you are working from a smartphone or tablet, you should take advantage of the WSC App.

The App was designed to be used on a smartphone or tablet, and the website is designed for use on a desktop or laptop computer. The user interface, methodology, and programming are unique to each. We will be looking for opportunities to enhance both the website and the App to meet our customers’ needs. If there is a feature you would like that isn't on one or the other, please provide that feedback to your account manager.

You can download the WSC App from the Google Play^™ or Apple^® App store.

To log in to the WSC App, you must first register via the app’s home screen and follow the quick and easy steps to create your username (email address) and password. Once you have registered and have completed your login and password setup, you can log in from the home screen of the App. Please note, to successfully register, you must already be a contact associated with your WSC business account. To determine which contacts are listed under your account, please contact your Account Manager at (888) 349-5317.

You can register for the app by selecting "Register" and submitting some basic information (First Name, Last Name, Email Address). In order to use the App under your WSC account, you must receive authorization from the contact listed as the Account Administrator under your account. If you are not the Administrator Contact, an email notification will be sent to the person who is, so they can authorize your access.

By default, the Account Administrator, listed under your account at WSC, can authorize App access to other contacts (listed under your account in our database). The Account Administrator can designate other contacts to be Administrators in the App through Account Administration in the App Main Menu. In addition to designating other Administrators within the App, Account Administration allows the Administrator to control the level of access other registered App users have (see pricing, place orders, etc..). To change the Account Administrator for your Account, call or email your WSC Account Manager.

Yes! App use under your account can be managed under Account Administration.

No. Each user’s cart is tied to their profile. This will allow each user to build their cart independently as they gather information for a specific job or need. But users can create lists of products and share them with other users.

The same payment methods that are available under your account are also available through the App. Additionally, users can add new credit cards to use when placing orders. During the streamlined checkout process, users will be able to select different payment options.

The same freight billing methods that are also available under your account are available through the App. During the streamlined checkout process, users will be able to select different freight billing options.

The same shipping methods that are available when placing an order on the website are also available when placing an order through the App.

During the streamlined checkout process, users will be able to select different shipping methods.

Yes, you can view orders from the previous 90 days.

Not at this time, but this functionality will be available in the future.

Account-specific pricing.

This App was designed to provide easy options for finding the products you need.

1. Search Bar with dropdown suggestions
2. Browse by Category or Brand using Search Filters
3. Part Number Lookup with dropdown suggestions

The search tool in the App pulls up parts associated with preset search terms and groupings, or sub-groupings associated with category filters. This is to ensure the App provides a quick return for each user’s search. We are continually enriching search by uploading new and more relevant search terms. If there are terms that should be associated with parts, email the team at info@backflowpreventer.com.

Search Filters are available by category or brand to narrow your search. Learn more about using Search Filters in this helpful guide.

The Barcode Scanner can be opened and then used to scan a barcode on the product of interest. Please note: You must give the App permission to access your device’s camera. The product will come up if WSC carries that part AND has the barcode data tagged to that part in its database. Having barcode data for as many products as possible is an ongoing effort.

Yes. You can select them underneath the product main image on the product page. If the symbol is “illuminated,” it means there is a document or 360° image. If it’s “grayed”, it means we currently don’t have a spec sheet, 360° image, or document.

Lists allow users to create, share, email, and print collections of products. Learn more about using "Lists" with this helpful guide.

Using the action menu on the top right side, users will be able to share, email, and print a "List" to share with a colleague. This helpful guide further explains how to use all of these features.

You can contact us via email at support@backflowpreventer.com or toll-free at (888) 349-5317.

You can provide app feedback via email at support@backflowpreventer.com or toll-free at (888) 349-5317.