Ordering Online with Us is Safe and Secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal check. Personal checks will delay your order, as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise, if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to: 10926 David Taylor Drive Suite 100, Charlotte, NC, 28262.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If your good are faulty upon delivery, we will arrange to collect them and we will exchange faulty items if we are notified within 10 days of the customers receipt of the product. All products to be returned for reasons other than defects must be carefully repackaged in their original packing and are subject to a 15% restock fee. Shipping will not be refunded.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Prices

Goods are charged at price shown on the product pages, on the date the customer places the order, and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service by phone, fax, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially and effectively.

Export Compliance

Buyer agrees that it shall comply with all export compliance laws and regulations with respect to products it purchases from, or information it obtains from, Water Specialties Company. This includes but is not limited to, compliance with the International Traffic in Arms Regulations (ITAR), the Export Administration Regulations (EAR), the sanctions and embargoes maintained by the Office of Foreign Asset Controls (OFAC), and any other applicable laws and regulations related to the export or deemed export of goods or information.